Emergency management

What are the aims of your emergency communication?
- You need to get clear and consistent messages to the public and media
- Your messages are a combined approach from difference agencies
- You need to see who said what and when they said it
- You have to report on all actions taken when communicating during an emergency
- Your key stakeholders need to know the most up to date and accurate information

Different agencies, same platform, clear accountability

Sharing a platform with a different agency doesn’t have to be a worry when it comes to accountability and offering varying levels of access. You can invite users from different agencies and ensure they only have access to what they need but still get a good overview of all the social media, internal communication and media responses in one place.
Even if you’ve never met in person, if you’re in different time zones, in an office, out on foot or in a vehicle, you can still see exactly what everyone is saying or doing.



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Ermegency management

Be accurate, clear and consistent in your messaging

There is nothing more confusing to the public than inconsistent messaging from agencies, whether they be public or private sector, individuals within an agency or external stakeholders. The public and media want one trusted source of information.

MusterPoint allows you to send the same messages from multiple accounts on different platforms with one click. 

The emergency activation option ensures that scheduled business-as-usual updates are suspended and certain teams or users can be temporarily suspended so you can engage your triage team.

Post-incident reporting and evidence

After the emergency has passed, the reporting for your post-incident debrief should be clear and reliable. Every action taken during an emergency response is logged with tagging and report creation made easy. Evidence what worked and what didn’t, taking forward your lessons learnt for the next time. Simply export the full report of all communication for the emergency to cover all your social media posts, media releases, internal decision making, media responses and responses, news coverage and internal messaging.

MusterPoint isn’t just for an emergency. You can use it every day in your regular communication management which means you’re ready to go in the event of an emergency. It’s easy to lock down or open up access to accounts and there is always an audit trail. Flexible billing means you only pay for what you use.

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/month/user
$199 per month per team of 5 users
Easily manage your social media communications flow. Monitor, archive, publish and engage with the public, media and key stakeholders. 
$399 per month per team of 5 users
All the benefits of our Standard Social Plan plus full media management suite including case management, action logging, press release creation and distribution, full media coverage reporting and contact management.
/month/user
/month/user
/month/user
£159 per month per team of 5 users
Easily manage your social media communications flow. Monitor, archive, publish and engage with the public, media and key stakeholders.
£329 per month per team of 5 users
All the benefits of our Standard Social Plan plus full media management suite including case management, action logging, press release creation and distribution, full media coverage reporting and contact management.

Customer contact

Reduce call waiting times - and cost - by responding effectively through social. No need to worry about people saying ‘the wrong thing’. You can use pre-authorised responses, log all user activity and get post approval for your customer services team. Give them the power to respond to queries they know the answers to while you have a full 360 oversight of all communication on your digital channels.

Assignments make it easy for you to get the right answers from the right people with a full audit trail and response time reporting.

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Emergency management

Get the message out to everyone and fast. By having full control over all of your social accounts you can ensure any emergency communication comes from one voice through all of your channels. Quickly share information, maps, images and pre-approve key messages.

Monitoring for responses and assign them to the right people for actioning.

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Stakeholder management

Keep your stakeholders fully informed of an ongoing incident with an internal newsletter, or send out the latest media cuttings to make sure those who need to know how your organisation is being reported on.

With simple and effective reports across social and media you can ensure your stakeholders are easily informed and kept aware of all communications activity.

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Keep things simple and do more with less

All the tools you need for a simple yet effective approach to managing your communication throughout your teams

Combined inbox to manage social, assignments and media requests

Social dashboard for content management, engagement and capture

Create media cases, requests and internal communication

Manage internal and external contacts, newsletter templates and reports

Create and monitor news, blogs, discussions and broadcast media coverage

Schedule your posts, view your assignment deadlines and campaigns