Why logging your decisions is important in communications

August 22, 2019

Now more than ever people are being held accountable for every decision they make.

It doesn't matter where you work; if you make decisions that ultimately affect the outcome of something or someone you will be called to account at some point for the decisions you have made.But do we live and work in a world that allows for or supports the decision-making process?

When you think about it we are often told we need to make good decisions or the right decisions or use “common sense” when it comes to deciding what to do, but all too often we are not actually given the tools we need to ensure we make those decisions in accordance with what is expected of us.

There have been times when you may have been called upon to make decisions in a split second and often they are based on instinct or gut reaction, or I'd like to think that I have made this decision so many times before they become second nature and I shouldn't question them. What happens though if that decision I have made is wrong?

At the time it might seem to be completely the right thing to do and I go ahead using all of those common factors that mean you make the decision quickly and effectively. However, there will and have been times when those decisions people have made are wrong.

Learning from mistakes is a crucial part of improving systems, policies and procedures but you can only learn from mistakes if you can identify where and when those mistakes are made.

One common mantra in law enforcement is, “if it wasn’t written down, it didn’t happen”.

People usually only make this mistake at most a couple of times before they realise that a Post-It note or their memory won’t cut it. It’s important to be able to justify your actions and without the whys and wherefores written down, it would be easy for someone to pick apart the decision making process when it isn’t recorded.

Hindsight is a wonderful thing and sometimes it is easy to question why we need to be so bureaucratic over a seemingly innocuous event, but we’ve all looked back and realised the significance of an offhand comment or turning left instead of right.

Decision-making is not as straightforward as people think it is.

When under stress we make decisions based on a whole host of external and internal factors, some of which we can never be trained in and some of which can never be predicted. However, if we are able to evidence them and present them in a way that others understand it can give us a really good insight into decision-making and hopefully make it easier to prove why we made those decisions and that we made them in good faith.

MusterPoint provides a very simple and affordable solution by giving users a way to log their decisions and actions into a case, supporting their choices throughout highly stressful situations. Try it for free now to see how it can help you in your communications.

MusterPoint

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