MusterPoint quick features guide

October 31, 2019

Since we redesigned and rebuilt MusterPoint, we've added some smart new features and improved the ones people didn't want to do without. We've created a suite of tools that work well for the multi-skilled communicator in the public sector. Here's a brief overview;

Social dashboard for content management, engagement and capture

In addition to standard social management, we offer unique features to assist in communication during an emergency. Our quick updates help you have your lines to take at the ready and anyone can access them to respond easily - and quickly - to high volume social media mentions and messages. Capture posts before they are deleted and send to others for further action - even if they aren't users.

Combined inbox to manage social, assignments and media requests

All your actions, requests and tasks in one place. Deal with social messaging at the same time as tasks from team members. Respond to media, other agencies and key stakeholders, logging your responses. Do you work with your customer contact team to respond to social? Easy assignments, full audit trail and overview of everything that's being said with our approval mode helps you keep your messaging clear and consistent.

Create media cases, requests and internal communication

Media and social doesn't need to be on separate platforms and cost twice the price. With MusterPoint you can manage all of your media, stakeholder and internal communication. Create newsletters to send out to your contacts and track any coverage or related social. Add to a case then export for a full report when needed. Distribute reports and coverage to your team and collaborate with other agencies, all with full control over what users can and can't see.

Manage internal and external contacts, newsletter templates and reports

Unlimited contacts and groups means you and your team always have consistent and up to date contact information in one place. No need to worry about finding contacts in spreadsheets or email platforms.

Create and monitor news, blogs, discussions and broadcast media coverage

Full access to all news in over eighty different languages. Add RSS feeds, blogs and news comments. One click adds the links to your reports for an overview of what's being said about you and your campaign or incident.

Schedule your posts, view your assignment deadlines and campaigns

Schedule across multiple accounts and control with just a few clicks. Easily suspend, reschedule and edit your own and others updates. View assignment deadlines for your and your teams and have an overview of all assignments for the whole agency.

Some other useful things to know;

  • Everything has an action logged so you can always see what anyone in the system has done at any time in real time. Name, date, time, user details are attached to every single item within MusterPoint which saves time and effort when trying to establish who has done what. Perfect for people working in different locations, at different times or on call.
  • We allow for part-time, job share and casual users. This means you don't have to pay full time prices for part-time resources.
  • We also provide split billing across agencies needing to collaborate. Pay for the users in your team and let us work everything out so you're not the one taking the full budget responsibility.
  • MusterPoint is available on iOS and Android as well as being fully mobile responsive
  • Sign up for our online demo and you could win a year's free access to MusterPoint (conditions apply)
  • If you're a charity that supports the emergency services, we have a very special rate that means you'll get access to MusterPoint for a nominal amount. Contact us to find out if you qualify. Some are totally free of charge depending upon some qualifying factors
  • MusterPoint was created by people who have worked in comms in the public sector and emergency services so we know exactly what it's like to work in this very special sector. You'll see this reflected in our features and support as well as our desire to problem solve wherever we can

Need to see more? Book a quick online walkthrough

Seen enough and want to try it out? It's free for fourteen days by signing up here

MusterPoint

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