Since we redesigned and rebuilt MusterPoint, we've added some smart new features and improved the ones people didn't want to do without. We've created a suite of tools that work well for the multi-skilled communicator in the public sector. Here's a brief overview;
In addition to standard social management, we offer unique features to assist in communication during an emergency. Our quick updates help you have your lines to take at the ready and anyone can access them to respond easily - and quickly - to high volume social media mentions and messages. Capture posts before they are deleted and send to others for further action - even if they aren't users.
All your actions, requests and tasks in one place. Deal with social messaging at the same time as tasks from team members. Respond to media, other agencies and key stakeholders, logging your responses. Do you work with your customer contact team to respond to social? Easy assignments, full audit trail and overview of everything that's being said with our approval mode helps you keep your messaging clear and consistent.
Media and social doesn't need to be on separate platforms and cost twice the price. With MusterPoint you can manage all of your media, stakeholder and internal communication. Create newsletters to send out to your contacts and track any coverage or related social. Add to a case then export for a full report when needed. Distribute reports and coverage to your team and collaborate with other agencies, all with full control over what users can and can't see.
Unlimited contacts and groups means you and your team always have consistent and up to date contact information in one place. No need to worry about finding contacts in spreadsheets or email platforms.
Full access to all news in over eighty different languages. Add RSS feeds, blogs and news comments. One click adds the links to your reports for an overview of what's being said about you and your campaign or incident.
Schedule across multiple accounts and control with just a few clicks. Easily suspend, reschedule and edit your own and others updates. View assignment deadlines for your and your teams and have an overview of all assignments for the whole agency.
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